Privacy Policy

1. Information We Collect

We collect information about you in the following ways:

2. How We Use Your Information

We use the information we collect for the following purposes, as applicable:

• To provide and operate our Services: Responding to your enquiries, requests for quotations, or technical support questionsCommunicating about your projects, orders, or service engagements
• To improve and develop our Services: Monitoring and analysing usage, performance, and trendsDeveloping new products, features, and capabilities related to our robotics solutions
• To communicate with you: Sending you technical notices, updates, and administrative messagesProviding information about our products, services, events, and promotions that may interest you, in accordance with applicable law and your communication preferences
• To ensure security and prevent misuse: Detecting, investigating, and preventing fraudulent transactions, unauthorised access, security incidents, and other malicious or unlawful activitiesProtecting the integrity and security of our systems, website, and Services
• To comply with legal and regulatory obligations: Responding to lawful requests and legal processesComplying with applicable laws, regulations, tax requirements, and industry standards
• For other purposes with your consent: Any additional purposes that we disclose to you at the time of collection and for which you provide your consent, where required by law

We process personal information only where we have a lawful basis to do so, which may include your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate business interests (such as operating and improving our Services).

3. Data Protection and Security

We implement appropriate technical and organisational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include, as appropriate:

• Access controls and authentication mechanisms
• Use of secure communication channels (e.g., HTTPS)
• Encryption or pseudonymisation of certain data where appropriate
• Regular monitoring of our systems for vulnerabilities and attacks
• Limiting access to personal data to authorised personnel with a need to know

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers and Partners: With trusted third-party vendors, contractors, and service providers who assist us in operating our website, conducting our business, or providing services to you (for example: hosting providers, analytics services, email delivery services, customer support tools, payment processors, logistics partners). These third parties are authorised to use your information only as necessary to provide services to us and are obligated to maintain confidentiality.
• Business Transfers: In connection with any merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction involving Social Hardware International Pvt. Ltd., your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
• Legal and Regulatory Requirements: When required to do so by law, regulation, legal process, or governmental request; or when we believe in good faith that disclosure is reasonably necessary to:
  • Protect our rights, property, or safety, or that of our customers, employees, or the public;
  • Detect, prevent, or address fraud, security, or technical issues; or
  • Enforce our agreements and policies.
• With Your Consent: With your explicit consent or at your direction, we may share your information with other third parties for specific purposes that we disclose to you at the time.

5. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. Subject to legal limitations, these may include:

• Right of Access: To request confirmation of whether we process your personal data and to obtain a copy of that data.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Deletion (Erasure): To request deletion of your personal data, subject to legal and contractual restrictions.
• Right to Restrict Processing: To request that we limit the processing of your personal data in certain circumstances.
• Right to Object: To object to our processing of your personal data, particularly where we rely on legitimate interests or for direct marketing.
• Right to Data Portability: To request a copy of certain personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller, where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided in Section 9 below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable law. You also have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications or by contacting us directly. Please note that even if you opt out of marketing messages, we may still send you non-promotional communications related to your interactions with us (e.g., responses to enquiries, service announcements).

6. Cookies and Tracking Technologies

As mentioned in Section 1.3, we use Cookies and similar technologies on our website. The types of cookies we may use include:

• Essential Cookies: Required for the website to function properly (e.g., to remember your cookie preferences, or ensure core features work correctly).
• Analytics and Performance Cookies: Help us understand how visitors interact with our website, which pages are most visited, and how we can improve the user experience.
• Functional Cookies: Enable additional functionality and personalisation, such as remembering your preferences or settings.

You can control or delete cookies through your browser or device settings. Disabling cookies may affect some functionalities of our website.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Social Hardware International Pvt. Ltd.

• We are not responsible for the privacy practices, content, or security of such third-party sites or services.
• If you follow a link to any of these sites, please note that they have their own privacy policies, and we encourage you to review those policies before providing any personal information.

Any information you provide to third parties is governed by their privacy policies and not this Privacy Policy.

8. Children’s Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age.

If you believe that a child under 18 has provided us with personal information, please contact us using the details below. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete such information as soon as reasonably practicable.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Social Hardware International Pvt. Ltd.

8, 34/4, 3rd Cross Rd, Pragathi Layout, Veerannapalya, Sadhyagappa Layout, Bengaluru, Karnataka 560045, India

Phone: +91 93535 86240

Email: info@socialhardware.in

If applicable under your local laws, you may also have the right to lodge a complaint with a data protection authority or relevant regulator in your jurisdiction.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

• Any changes will be posted on this page and indicated by an updated “Last Updated” date.
• Changes become effective when they are posted unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes have been posted will constitute your acknowledgment of the revised Privacy Policy and your agreement to be bound by it.